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Job Title ： Customer Experience Planning & Engineering Specialist-Senior
Job Responsibilities
Champion the voice of the customer by translating experience data into actionable insights that drive daily operations and strategic transformation.
? Analyze complex datasets to uncover trends, predict outcomes, and recommend data-driven decisions
? Develop & transform CE Data warehouse to support system upgrades & transformations, and ensure data consistency and accuracy
? Engage stakeholders (CE, IT, Operations) to align insights with business priorities and continuous improvement.
Job Requirements
Minimum Requirement
? Education: Bachelor’s in Mathematics, Economics, Computer Science, Statistics, or equivalent quantitative field.
? 5+ years’ hands-on experience in data engineering, BI, and analytics using Oracle SQL, MS SQL, and Power BI.
? Expertise in statistical modeling, predictive analytics, and cloud data architecture (Azure preferred).
? Deep knowledge of contact-center metrics, telephony systems (Cisco IPCC, WFM), and advanced Excel / VBA.
? Fluent English with proven ability to simplify and present complex findings to non-technical audiences.
Preferred
? Familiarity with R, Python, Hadoop/Vertica, and agile, large-scale cloud environments.
?Remark
1. English resume is required.
2. The hiring manager for this position is based in China Hongkong. Please be aware that your personal information on the resume will be transferred across borders only after obtaining your individual consent
Benefits
公司除了依法提供社會保險、公積金和法定假期以外，還向所有正式全職員工提供：
1. 年終雙薪 (根據(jù)規(guī)章制度的相關規(guī)定發(fā)放)；
2. 補充商業(yè)醫(yī)療保險，包括員工本人及其適齡子女可享有的額外醫(yī)療報銷；
3. 免費年度體檢；
4. 不少于10天/年的年假（法定年假+公司年假，入職當年按比例折算），每年12天的不扣薪病假；
5. 多樣的培訓項目、學習課程以及全球學費資助項目（3000美金/年）等，幫助員工快速適應工作，持續(xù)提高工作技能；
6. 內(nèi)部晉升及轉崗機制，鼓勵員工持續(xù)向上以及跨部門職業(yè)發(fā)展；
7. 豐富多彩的員工活動，如年度慶典、英語演講俱樂部等。