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Job ID: 0000LDZD Description HSBC International Wealth and Premier Banking (IWPB) Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-*** capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance. We are currently seeking an experienced professional to join our team. In this role, you will: The role is to support the team leader to oversee the HBCN CRP execution including governance, annual self-assessment & remediation, and complaint related process. Act as the CRP representative/expert to provide guidance for end-to-end retail process. The principal accountabilities including - Assist team leader to build up CRP framework and oversee bank's CRP execution to ensure regulatory compliance. - Act as the CRP expert to provide oversight on bank level CRP implementation and customer complaint handling. - Analyze the complaint portfolio and identify the key issues triggered by customer complaints earlier. - Sample check on the proposals including product launch, pricing, T&C, and marketing materials. - Coordinate regulatory interactions and internal governance matters to governance meetings, e.g. IWPB CRP Committee, HBCN RMM, etc. - Review the CRP policy/procedures regularly to reflect the latest regulatory requirements. - Ability to work in a team-oriented environment and effectively influence and communicate across teams. Qualifications To be successful in the role, you should meet the following requirements: - Minimum 8 years of working experience in financial institutions. - Strong knowledge on the retail banking and wealth products, with customer experience concept. - Experienced in effectively influencing and communicating across various business lines at different levels within the organization. - Knowledge of the IWPB business and its products, processes and pertinent regulations affecting their delivery. - Good English writing and speaking skills - Analysis skills on complaint portfolio to identify key issues. You’ll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website./RW Issued by HSBC Bank (China) Company Limited