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【崗位職責】 1、接聽日本客戶日常呼入電話，回答銀行相關業務咨詢； 2、了解客戶需求，解決客戶問題如匯款進度查詢等，提供專業的解決方案； 3、對電話中無法及時解決的問題進行必要的呼出電話回訪； 【崗位要求】 1、高中或以上學歷； 2、日語可作工作語言、良好的英語水平（CEFR-B1）； 3、良好的語言溝通能力； 【工作時間】 上五休二排班制（不固定周末休息） 在8.00-21.00中排班9小時，上班7.5小時：例10.00-19.00 【薪酬福利】 無責底薪、入職即繳納五險一金、節日福利、發薪準時 [Job Responsibilities] 1、 Answer inbound calls from Japanese customers, respond to the inquiries from the banks. 2、Provide correct consulting services and professional solutions to the customers, check the progress of express remittance from the banks. 3、Make outbound calls to follow up on issues that cannot be resolved immediately over the phone. [Job Requirements] 1、High school diploma or above, fluent in Japanese. 2、Good at communicating with people, strong language expression and organization skills, clear language power of expression. 3. Good English ability at CEFR B1 level. 4. Good problem-solving skills, customer service skills, positive listening, able to effectively identify customer needs and provide solutions.