Mission/Purpose of the Job
To design and market industrial vacuum pump after-sales service solutions (e.g., predictive maintenance, emergency repair programs) by aligning product portfolios with client needs and driving adoption through lifecycle-focused campaigns and technical sales enablement.
Main Responsibilities
1. Service Product Planning & Development
- Demand Mapping & Strategy
- Conduct cross-sector client demand research to build a service demand map, identifying monetizable service scenarios (e.g., basic maintenance, predictive services, performance optimization) with validated ROI models. In particular for top 4 clients across four sectors(Coating/Iron/Chemistry/Lithium)
- Modular Product Architecture
- Design tiered service product portfolios (e.g., Base Tier: model/warranty-based catalog; Advanced Tier: predictive maintenance+, emergency response) to drive repurchase rates and scalability.
- Service Pricing Model Innovation
- Develop ROI drived pricing strategies (e.g., performance-guarantee pricing linked to OEE improvement) and customized TCO calculators to enhance client value perception.
2. Service Product Marketing & Commercialization
- Digital Engagement Platform
- Build and manage digital platforms (e.g., WeChat mini-programs) integrating real-time monitoring, role-based content segmentation (technical/management/decision-maker), and service delivery automation.
- Lifecycle Loyalty Program
- Design lifecycle programs (e.g., annual health checks, priority spare parts allocation, renewal-focused service bundles) to increase contract renewal rates and customer lifetime value.
- Sales Enablement Tools
Create evidence-based sales tools (e.g., TCO workshops, ROI case studies) and conduct training to improve sales team capabilities in articulating service value.
Skills / Knowledge / Experience
?Experience requirements
? Proven experience in industrial equipment after-sales service product management or B2B marketing, preferably in vacuum pumps machinery.
? Expertise in designing modular service portfolios (e.g., predictive maintenance, emergency repair) with ROI-driven pricing models.
? Track record in executing lifecycle-focused marketing campaigns (digital platforms, technical workshops) and sales enablement tools (TCO calculators, ROI cases).
? Strong analytical skills to map client needs, optimize product-market fit, and measure commercialization impact.
? Technical fluency to collaborate with engineering/sales teams and articulate service value to industrial clients.
Knowledge
? Fluent both in written and oral English & Chinese.
? Proficient in the use of Microsoft Office, including Word, Excel and Power Point.
Educational requirements
Bachelor degree - technically or commercially oriented or equivalent experience.