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Responsibilities ? Resolve software-related issues reported by customers or users. ? Provide software-related support via email, phone, chat, or in-person. ? Diagnose problems in software applications, configurations, or environments. ? Use debugging tools, logs, or simulations to identify the root cause. ? Analyzing and implementing appropriate software improvement and fixes. ? Applying the company coding rules for high quality Software development. ? Implementation of additional SDKs features part of existing high-performance X-ray systems libraries and GUI applications for multiple target platforms (Linux, Windows and MacOS). ? Unit testing of the feature or fixes implemented by yourself. ? Support for Software testing tools for debugging and quality assurance including test automation. ? Improvement of existing internal or external technical documentations. Qualifications ? Experience on Software technical support for SDK components. ? Experience in C++ libraries debugging and development for Windows and Linux. ? Basic knowledge in C++ and object oriented programming in context of Software solutions. ? Preferably experience in Qt, Python and C#. ? Preferably on-site software support experience. ? Excellence in logical analysis, diagnostic, debugging and problem-solving skills. ? Fluent written and spoken English. ? Readiness to work in global and multi-cultural team. ? Preferably Bachelor or master’s degree in computer science or equivalent. Desirable ? Experience on support and software development for real-time systems, preferably from (Xray) camera/video/image processing applications including the interfaces to device and client application ? Understanding for firmware/hardware interface in a system level ? Experience with GIT versioning workflow ? Experience in Agile Scrum framework (with Confluence/Jira tools) ? Not afraid of taking in charge challenging troubleshooting cases