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HR Support: Works as the first point of contact in the delivery centres for Client HR Representative in a Managed Services delivery model: · Handles and tracks incoming calls, e-mails, faxes · Handles / Creates tickets in HR Workspace · Categorizes and prioritizes queries, requests and issues · Works as the first escalation level for Tier 1 agent in a Comprehensive Services delivery Model · Responds to information or enquiry requests requiring a significant level of expertise: · Responds to complex HR and labour legislation questions · Anayses and solves client’s questions, problems and / or requests efficiently and effectively · Produces and supplies regular and on-demand payroll reports and statistical information according to the agreed services (SoS) Processing and Controls: · Personnel Administration Data Processing & Controls · Personnel Administration data validation · Master Data Consistency Check · Official Reporting on Personnel Administration Data · Garnishments data entry and administration · Time Data Processing and Controls · Time Data Validation · Time Data Consistency Checks · Runs Time Data Evaluation and corrects/reports errors · Payroll Processing and Controls · Pre-Payroll Processes · Monitors payroll process · Confirms Master data, time & payroll data completeness · Escalates legal changes to AMO, tests and ensures implementation in the productive environment · Confirms Configuration completeness · On-Cycle Payroll Processes · Runs Payroll and control results · Processes Bank Files · Post-Payroll Processes · Payslips · Posting to accounting · Social security reporting · Tax reporting · Delivery of information to 3rd parties · Payroll Activities out of Payroll Process · Underpayment management · Overpayment management · End of Year Activities · Ensures SAP Payroll Calendar implementation · Generation / Transfer time quotas · Reconciliations and legislative reporting · Inbound & Outbound Interfaces Administration · Monitors interfaces · Identifies & communicates systems errors · Escalates configuration errors to AMO · Sends data entry errors to the client or the HR Service Centre Agent for corrections (depending on the data entry ownership/scope) Technical support: · Provides support on Applications and System Changes for Base system maintenance (Corrective, Adaptative and Preventive) and Enhancements (Direct Service Changes and Change Requests). · Participates in the functional analysis, escalates request to the Payroll Manager and performs the acceptance testing. · Approves transports requests to the production system only for corrective maintenance