Good to have Skills:
? Medical Devices BPO industry background
? Order Management skills
? Domain Centric expertise in Supply Chain domain
Responsibilities:
? Generate a great rapport with the customer throughout the communication
? Understand the customer needs
?Identify, investigate, and resolve customers problems with product, website and customer portal
?Guides users through diagnostic and troubleshooting processes, which may include use of SOP’s and procedures following verbal instructions
?Collaborates with other staff to research and resolve problems
?Maintains knowledge of process and be on top of changes
?Performs other related duties as assigned
? Provide customers with product and Service information.
? Matching the customer needs to our products and services
? Identify, research, and resolve customer queries using knowledge articles and procedures
? Document summary of conversation in system for future reference
? Recommend process improvements.
? Take Order details and punch order into system
? Provide customer resolution for order related queries, product complaints, quotes etc.
? Typing / MS Office/ Key-boarding skills
? Neutral Voice and Accent and call management