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1. File and retrieve corporate documents, records, and reports in relation to work orders, engineer time cards, warranty claims, and customer invoices.

1. 歸檔和檢索公司文件、記錄和報告，包括工單、工程師工時卡、質保索賠及客戶發票相關文件。 2. Act as the contact and liaison between the customer and the maintenance department in matters of scheduling future work and invoicing work after completion. 2. 作為客戶與維護部門之間的聯系橋梁，協調未來工作的安排，并在工作完成后進行發票結算。 3. Provide a total cost estimate for the work to be performed: labour, material, and outside services. 3. 提供工作總成本估算，包括人工、材料及外部服務費用。 4. Continuously improve the job estimate, planning, and scheduling by receiving feedback from maintenance supervisors, maintenance leads, production supervisors, engineers, and production planners. 4. 通過收集維護主管、維護組長、生產主管、工程師及生產計劃員的反饋，不斷改進工作估算、規劃和調度。 5. Identify and secure all parts and material required to complete the work by providing stores with the work order. 5. 識別并確認完成工作所需的所有零件和材料，并向倉庫提供工單。 6. Maintain strong relationships with Original Equipment Manufacturers (OEMs) to improve the company’s ability to file claims efficiently and recover settlement amounts. 6. 維護與原始設備制造商（OEM）的良好關系，提高公司高效提交索賠及回收結算金額的能力。 7. Ensure compliance with all OEM requirements and warranty procedures, including proper documentation (files/warranty service records) and retention of all warranty claims; ensure all processing and reporting of warranty claims are completed in a timely manner. 7. 確保符合所有 OEM 要求及質保流程，包括所有質保索賠的正確文檔（文件/質保服務記錄）存檔及保留，確保所有質保索賠的處理和報告及時完成。 8. Manage daily operations of warranty and planning departments, including workload, work in progress (WIP), OEM compliance, and other warranty or planning issues or concerns. 8. 管理日常質保及計劃部門的運營，包括工作負載、在制品（WIP）、OEM 合規性及其他質保或計劃相關問題。 9. Develop and monitor reports for reimbursement rates, service letters, claims, and activities. 9. 制定并監控報表，包括報銷率、服務通告、索賠及相關活動。 10. Solve problems creatively with a high level of energy and initiative. 10. 以創造性思維解決問題，并展現高度的工作熱情和主動性。 11. Any other tasks which may be required by management. 11. 完成管理層可能交辦的其他任務。 Experience / Skills 經驗 / 技能 1. Education: Bachelor’s Degree or above. 1. 學歷： 本科及以上學歷。 2. Experience: 3+ years in technical admin or planning, preferably in aviation. 2. 經驗： 3 年以上技術管理或計劃相關經驗，航空行業經驗者優先。 3. Skills: Proficient in Microsoft Office and ERP systems. Strong organizational, analytical, and communication skills. Familiar with OEM requirements and industry regulations. 3. 技能： 熟練掌握 Microsoft Office 及 ERP 系統，具備較強的組織能力、分析能力和溝通能力，熟悉 OEM 要求及行業法規。 4. Problem-Solving: Proactive and creative in addressing challenges. 4. 問題解決： 積極主動，具備創造性問題解決能力。