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§ Under the direct supervision of the Executive Housekeeper and Assistant Executive Housekeeper, the Housekeeping assists in directing and controlling all housekeeping activities, ensuring that the cleanliness, orderliness and physical aesthetics of the area of assignment are maintained in accordance with established standards. 在行政管家和副行政管家的直接領導下，按指示運作客房部。確保負責的區域干凈整潔，達到已確定的標準。 § Ensures maximum efficiency in the performance of service associates in guest rooms and public areas. 最大限度的發揮員工的工作熱情、積極性。 § Supervises，trains and retrains service associates. 培訓督導員工。 § Inspects rooms for cleanliness and needed repairs. 檢查房間清潔標準及需維修事宜。 § Follows up on the work performance and assignments of service associates. 安排跟進服務員的工作。 § Is responsible for keeping all linen closets neat, cleaned and stocked. 負責保持布草的干凈整齊及良好儲存。 § Is responsible for maintaining the cleanliness and neatness of service areas. 負責保持服務區域干凈整潔。 § Inspects every room daily, including check-out .vacant and make-up rooms. 每日檢查房間，包括離店房、住客房、空房及請速打掃房，房間的進房率達100％。 § Inspects all VIP rooms prior to arrival. 檢查重點賓客房間。 § 房間的工程維修及工程的跟進、反饋信息。 § 房間的計劃清潔要有效的落實達標準。 § 安排房間的地毯清洗及理石地面的拋光。 § Is completely familiar with and carries out the policies and procedures established by the hotel. 按照酒店設立的各項政策和程序操作。 § Initiate and maintains effective communication within the housekeeping department. 建立保持客房部內部有效的溝通。 § 時刻與客房辦公室核對房態的變化，有效的協調好房間的清潔。 § 每天下班要同區域員工進行工作的回顧。 § Maintains a daily logbook, including service associate assignments, maintenance deficiencies and prepares work order. 每日填寫交接本，安排服務員的工作，填寫工程維修及跟催。 § Reports to the coordinator maintenance deficiencies that require immediate attention and follows up on their status. 根據實際情況報告需特別跟催維修的事宜。 § Ensures that all vacant/clean rooms as well as stay over rooms have been updated by telephone or any other established method if interface not available. 每日電話更新房態及差異房的反饋落實。 § Assists in the training, supervision and maintenance of grooming and conduct standards of housekeeping staff. 協助培訓，督導員工達到酒店標準。 § Ensures that all lost and found items are forwarded to the Housekeeping office according to established procedures. 按程序將遺失物品交到辦公室。 § Offers all possible assistance to guests. 盡最大努力為客人提供幫助。 § Reports to the Assistant Executive Housekeeper any loss or damage of furniture, fixture or equipment. 向樓層經理報告任何丟失損害的家具，設施，設備。 § 對員工在工作中的錯誤操作要給予及時正確的指導。 § Assumes other duties assigned by Executive Housekeeper. 要完成上級交給的其他任務，并對所完成的情況給予有效的反饋。