SAP FICO ( Record to Report (R2R) Sustainment Specialist)
Responsibility:
?Troubleshoot and resolve issues related to finance processes and
configurations in SAP.
?Coordinate and implement changes or enhancements related to R2R
functionalities in SAP, ensuring minimal disruption to business operations.
?Support SAP upgrades, patching, and enhancement initiatives from a
functional finance perspective.
?Support R2R team for processes including general ledger
accounting, month-end and year-end closing activities, Master data etc
?Knowledge of statutory reporting requirements and tax regulations
in multiple jurisdictions.
?Collaborate with global and regional finance teams to improve
support processes
?Conduct regular audits and assessments of R2R processes,
identifying control gaps or areas for optimization.
?Provide end-user training and ongoing support to ensure adherence
to best practices and governance standards.
?Act as a liaison between finance, IT, and external consultants
during system changes or compliance-related projects.
Requirements
? Bachelor’s degree in finance, Accounting,
Business Administration, or a related discipline.
? SAP FI Certification (Preferred)
? 5–8 years of hands-on experience in SAP
FICO sustainment or support roles
? In-depth understanding of financial closing cycles, financial
statement preparation, and intercompany reconciliations.
? Experience working with SAP ECC or S/4HANA, particularly in
modules such as FI (Finance), CO (Controlling), and GL (General Ledger).
? Familiarity with integration points to AP, AR, and MM modules.
SAP & Coupa Support Specialist
Responsibility:
?Manage and resolve Level 1 and Level 2 support tickets, Master
data governance for SAP and Coupa related to P2P and O2C processes
?Serve as the first point of contact for end-users, providing
timely support and resolution.
?Perform root cause analysis of recurring issues and recommend
preventive actions.
?Escalate complex issues to L3 or technical teams while ensuring
adequate documentation and follow-up.
?Collaborate with cross-functional teams (Finance, Procurement, IT,
Vendors) to resolve process or integration-related issues.
?Maintain knowledge base and update support documentation regularly
for faster resolution.
?Assist in testing system changes, upgrades, or patches, ensuring
minimal disruption to business users.
?Participate in user training sessions and contribute to continuous
improvement of support processes.
Requirements
? Bachelor’s degree in accounting
(Preferrable)
? Certifications in SAP MM modules and/or Coupa P2P are desirable.
? Knowledge of FI module (Preferrable)
? 5–8 years of experience in SAP and Coupa
support roles, with direct involvement in P2P and O2C process flows.
? Hands-on experience with ticketing tools (ServiceNow, Remedy,
Jira, etc.).
? Proven track record of supporting finance/procurement operations
and working across multiple geographies or time zones.
? Strong functional knowledge of SAP (P2P, O2C modules) and Coupa
P2P suite.
? Excellent problem-solving and analytical skills with the ability
to diagnose issues quickly.
? Effective communication and interpersonal skills for engaging
with end-users and business stakeholders.
? Attention to detail and ability to multitask in a fast-paced
support environment.
? Familiarity with SLAs, KPIs, and support performance metrics.