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工作職責： 杭州惠靈頓校區（包括外籍子女學校及惠立學校）現需招聘1名運營副總監，匯報給財務運營總監（Bursar）。

主要負責: 1. 運營面向外部的非學術支持服務團隊，專注并持續改進； 2. 保持強烈的業務意識，以滿足學校對運營管理的期望； 3. 為內部和學校提供設施管理和后勤支持服務； 4. 管理和監督設施部門、信息技術、服務部門的日常實運營和支持。 5. 領導團隊發展和績效管理，員工培訓等計劃； 6. 支持創建和交付非學術戰略發展計劃 7. 所有相關方面的風險管理和合規； 具體詳見下文英文版崗位職責。

崗位要求： 1. 財務、企業管理、人事管理等相關專業本科及以上學歷； 2. K12教育行業及相關從業經驗者優先，國際化工作環境經驗者優先； 3. 至少10年以上的商業領域工作經驗，5年以上的運營管理經驗； 4. 英語聽說讀寫流利； 5. 高情商，靈活的團隊領導能力，較強的決策力，溝通能力及應變能力； 6. 積極主動，為人正直，有良好的判斷力； 7. 熟練操作辦公軟件，Excel, PowerPoint, Word以及操作相應的數據庫；

福利待遇： 1. 20天年假，雙休，法定假日不調休，額外學校假期福利； 2. 五險一金，額外的商業醫保，公積金繳納比例12%； 3. 年度體檢，免費員工班車，工作日免費午餐； 4. 一名免費子女入學名額； 5. 國際化工作環境，扁平化管理；

OBJECTIVES The post holder contributes to the strategic planning and development of College services, management of resources, compliance with regulations and delivery of the College’s aims. Under the leadership of The Bursar: ? Operate a collegiate, outward-facing Non-Academic Support Services team focussed on continuous improvement. ? Maintain strong business awareness and sense to meet the school’s expectation of operational management. ? Provide facility management and logistical support services to internal and school community customers. ? Manage and oversee day-to-day implementation and support of policy and procedures in Facilities, Information Technology, Services, Clinic functions and EHS. ? Lead on team development and performance management, staff training and succession planning. ? Support the creation and delivery of an ambitious Non-Academic Strategic Development Plan. ? Risk management and regulatory compliances in all related aspects.

KEY RESPONSIBILITIES STRATEGIC AND OPERATIONAL DEVELOPMENT ? Deputise for the Bursar as and when required. ? Act as a project lead on non-academic projects and provide operational feedback and advice on school management issues. ? Ensure a high standard of proactive delivery and performance of the key operational support functions and ensure all activities support the delivery of educational excellence. ? In conjunction with the Senior Leadership Team (SLT), create long-term development goals and plans for school growth and vision. ? Develop a comprehensive annual school development plan for the responsible functions to serve the school’s long-term strategy.

GOVERNANCE ? Support the Bursar in ensuring the provision of effective and transparent reports and assurance to the Board to enable Members to carry out their responsibilities and be fully responsible for the pack preparation for Facility and Services Sub Committee meetings. ? Contract review and management, ensuring full compliance with local regulations and risk management conducted in cases of uncertainty. ? Evaluate the College’s position with regard to external vendors and develop robust structures to protect the organisation’s interests and reputation, including the vetting, selection and payment of third parties. ? Manage conflicts of interest and ensure probity. ? Review and enhance the College’s position in terms of service-level agreements, in consultation with the Bursar and WCC legal representation. ? Internal audit and compliance reviews. ? Policy writing, review and updating. ? Identify new and emerging corporate risks and ensure they are mitigated appropriately including ensuring adequate insurance policies are in place. ? Chair committees in the absence of the Bursar or as their most senior representative.

FACILITIES ? Prepare facility maintenance, renovation and construction schedules and ensure documented and safe completion. ? Ensure that well-costed plans exist and are regularly updated for medium and long-range capital planning and that the plans have been executed properly. ? Fully responsible for renovation projects, ensuring that the quality of finish aligns with the school's vision to create an environment that fosters learning and growth, and all projects are managed according to the WCC policy and guidance. ? Ensure comprehensive corrective and preventative maintenance is in place for all engineering systems and school facilities, with costs accounted for, and implemented on time, within budget and to the agreed quality. ? Develop and maintain a proactive programme of facilities management, delivering excellent standards of premises and grounds, conducive to a high-quality education and working environment for staff. ? Oversee the contract management and delivery of cleaning, security, landscaping services, etc. ? Ensure a culture of health and safety is prevalent throughout the College.

OPERATIONS ? Oversee the contract management and delivery of cleaning, security, catering, uniform and buses. ? Responsible for delivering the highest levels of customer service to pupils and parents in all operational areas. ? Coordinate resources for logistical support as needed (Government relations, school events, PE, Marketing, etc). ? Review all contract vendor agreements and compliance standards to ensure the provision of high-quality services. ? Ensure appropriate fire-fighting capability is always in place. ? Ensure safeguarding processes and procedures are in place for all support and outsourced staff. ? Ensure adequate staffing of the School Clinic and the professional delivery of nursing services. ? Ensure that the campus is equipped with the required level of first aid/medical resources. ? Plan, prepare and execute pandemic prevention/mitigation measures.

INFORMATION TECHNOLOGY ? Ensure the IT Department works as ‘one team’ across WCC and provides timely, cohesive and high-quality educational support. ? Oversee the operation and maintenance of a robust ICT network infrastructure. ? Support IT operational and budget planning liaising robustly with Academic leaders. ? Manage the ICT support team to deliver a high-level service to pupils and staff. ? Oversight of the College ICT administrative system ensuring proper access controls are maintained and strong information governance is in place. ? Ensure ICT requirements across the College are integrated within the strategic planning process and support the teaching and learning requirements.

Health and Safety ? Ensure statutory compliance in all areas of operations and all government inspections are passed successfully. ? Ensure that the school has appropriate arrangements in place, including policies, procedures, equipment, training and funding to ensure compliance with all health and safety regulations, including all statutory testing and inspections. ? Ensure effective oversight of the school’s health and safety committees to continuously enhance the health and safety standards for the school community. ? Promote a positive health and safety culture throughout the school and be a champion for policies that promote a safe environment including health and safety policies, child protection policies, safe recruitment policies and workplace harassment policies. ? Maintain oversight of a comprehensive approach to risk management, including operational, reputational and health and safety risks. ? Ensure that the school senior leaders are updated on any legislative changes to statutory requirements that require the attention of the school.