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更新于 5月8日

(日語must) 人力資源共享服務(wù)中心助理 HRSSC

8000-10000元·13薪
  • 大連甘井子區(qū)
  • 經(jīng)驗(yàn)不限
  • 本科
  • 全職
  • 招1人

职位描述

SSC
Job Overview Provide HR administrative services in a customer-focused environment. Maintain confidentiality when handling sensitive personal and company information. Provide customer service support within the organization as the first point of contact for HR administrative-related issues. Essential Functions ● Input data into Human Resources databases to reflect employee actions according to standard operating procedures (SOPs), service level agreements and quality and timeliness standards; contact managers and human resources staff as necessary to request missing information and resolve invalid data issues. ● Complete data maintenance and audit activities according to Service Level Agreements as related to data input to PeopleSoft HR. ● Conduct all activities according to Service Level Agreements (SLAs) related to hire administration including: employment letter/contract issue; PeopleSoft HR input; background screening activities; health-related screening as appropriate and administrative tracking and recording of related documentation including maintenance of employee files. ● Execute customer service activities according to SLAs including but not limited to the following, answer and respond to all inquiries (phone, email, fax, mail) into the HR PSC. Log all calls, requests and transactions into the case management system. Provide information and resolve any issue pertaining to these calls in a timely courteous and professional manner. Follow appropriate escalation protocols as required. ● File appropriate documents in personnel folders in accordance with SOPs. Track and follow up on missing forms required for personnel file. ● Handle complex requests and escalate to relevant parties according to procedural guidelines. ● Share best practices with team members and management. ● Develop and document suggestions for new and improved processes including ideas regarding automated tools and/or procedural policies. ● Foster an environment of teamwork by assisting others in the team to ensure group meets all Service Level Agreements (SLA's). ● Participate in project activities as assigned by management. Qualifications ● High School Diploma or equivalent Req ● 2 years customer service experience Req Or ● Equivalent combination of education, training and experience Req ● Knowledge of applicable company HR policies, administrative processes, systems and forms ● Excellent customer service skills ● Strong verbal and written communication skills ● Strong detail orientation with ability to analyze data and information ● Skill in use of applicable computer applications ● Skill in accurate data entry. Keying ability of 60 words per minute or better. ● Ability to identify process improvement opportunities and implement change smoothly ● Ability to take direction within a team setting and complete team related work ● Ability to handle several projects simultaneously, eithier individually or in a team setting ● Ability to work in a high pressure, volume related environment ● Ability to establish and maintain effective working relationships with coworkers, managers and clients

工作地点

大連甘井子區(qū)高新園區(qū)匯賢園
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职位发布者

陳煬/人事經(jīng)理

昨日活躍
立即沟通
艾昆緯醫(yī)藥科技(上海)有限公司
IQVIA(紐交所代碼:IQV)是全球?qū)W⑸茖W(xué)領(lǐng)域的高階分析、技術(shù)解決方案和臨床研究服務(wù)供應(yīng)商。IQVIA利用深入分析、前沿技術(shù)、大數(shù)據(jù)資源和廣泛領(lǐng)域的專業(yè)知識(shí),智能連接醫(yī)療生態(tài)的各個(gè)環(huán)節(jié)。IQVIA Connected Intelligence?快速敏銳地為客戶提供強(qiáng)大的數(shù)據(jù)洞察,幫助客戶加速創(chuàng)新醫(yī)療的臨床開發(fā)和商業(yè)化進(jìn)程,以更好的醫(yī)療成果惠及患者。IQVIA擁有約72,000名員工,足跡遍布100多個(gè)國家/地區(qū)。IQVIA擁有多元化的加強(qiáng)型隱私技術(shù)和保障手段,能夠在保護(hù)個(gè)人隱私的同時(shí)對信息進(jìn)行管理和分析,幫助醫(yī)療利益相關(guān)方有效開展精準(zhǔn)療法,獲得更佳的療效。這些洞見和能力能夠幫助生物科技、醫(yī)療器械、制藥公司、醫(yī)學(xué)研究者、政府機(jī)關(guān)、支付方以及其他醫(yī)療利益相關(guān)方,獲得對疾病、人類行為和科技進(jìn)步更深入的理解,共同朝著治愈各類疾病的方向邁進(jìn)。
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