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What are my
responsibilities?
1. Handle with the customer service from domestic and oversea for GMC motor
products.
負責國內和海外客戶服務的協調和管理工作；
2. Communicate with customers politely and reasonably to ensure customer
satisfaction.
妥善溝通客戶反饋以確保客戶滿意；
3. Cooperate with company relevant functions for quality accidents in
after-sales services and supervise the responsible departments to implement
correct measures.
負責在售后服務過程中出現的質量事件，與相關部門溝通、協調，并且落實相關糾正措施；
4. Responsible for resolving customers’ complaints.
負責客戶抱怨的處理；
5. Check spare parts, repair parts and service prices to ensure precision of
non-conformance cost after delivery.
負責審核備件、維修件價格及保內外維修服務價格, 并確保售后不合格費用的準確性;
6. Complete other tasks assigned by the leader carefully.
認真完成領導交辦的其他工作。
What do I need to qualify for this job?
1. Have a good fault analysis capability and trouble shooting experience;
具備產品失效分析能力和問題解決的經驗；
2. Professional customer communication skills and presentation skills;
專業的客戶溝通能力；
3. Quality awareness and basic commercial know-how;
具有質量意識和基礎的商務知識；
4. Major in Mechanical or related, bachelor or above degree;
機械相關專業大專及以上學歷；
5. Good written and verbal communication skills in English；
良好的英語交流能力；
6. More than three years experience of relevant experience is preferred.
3年以上相關工作經驗者優先。